Guides

Reserving currency online: how it works, step by step

2 min read

Someone booking on their phone

Why reserve instead of walking in?

You can always walk in. Reserving mainly guarantees your amount is ready: your money is counted and waiting at the counter. It's especially useful for:

  • a less common currency;

  • a large amount;

  • a departure coming up soon, when you don't have time for two visits.

The steps

  1. Choose the currency and amount. The live rate shows before you commit. You can add several currencies to the same reservation.

  2. Choose the branch and date. Saint-Laurent, Laval or Brossard, whichever suits you.

  3. Enter your details and confirm your number. We text you a code to verify your phone number.

  4. Get your confirmation. You receive a reservation number by text and email.

  5. Come to the counter. Show your confirmation and valid photo ID, pay and leave with your currency.

Start a reservation

How much does it cost to reserve?

Nothing. There's no upfront payment and no reservation fee. You only pay at pickup, in cash, by debit card or by Interac e-Transfer.

Which rate applies?

The rate shown while you reserve is an estimate. The rate applied is the one in effect at pickup, because rates follow the market during the day. To see where the market is, check today's rates or read how to read an exchange rate.

What to bring at pickup

  • your reservation number (text or email);

  • valid government-issued photo ID (which ones are accepted?);

  • your payment method.

Our branches

Branch

Address

Hours

Saint-Laurent

991 Gohier St

Mon–Fri 10 a.m.–7 p.m., Sat 10 a.m.–4 p.m.

Laval

2160 Boul. du Curé-Labelle

Mon–Fri 9 a.m.–7 p.m., Sat–Sun 9 a.m.–4 p.m.

Brossard

2151 Boul. Lapinière

Mon–Wed 10 a.m.–6 p.m., Thu–Fri 10 a.m.–9 p.m., Sat 9 a.m.–5 p.m., Sun 10 a.m.–5 p.m.

Frequently asked questions

Can I change or cancel my reservation?

Yes. Call us at +1 (514) 665-8328 or call your branch directly. If you can't make it, let us know ahead of time.

What if I miss my pickup?

Call your branch to pick a new time. The rate will be the one on the day you come in.

Do I need to create an account?

No, you don't need an account to reserve.

About the author

ClickExchange

ClickExchange team

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